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Human Resources Service Objectives

  General Inquiries Requests for Existing Information Requests Requiring Some Analysis Requests Requiring Complex Analysis or Judgement Requests Requiring Complex Analysis or Judgement
  (immediately, no later than the end of the next business day) (3 business days) (5 business days) (2 weeks) (up to 2 months or longer - depending on level of complexity and number of departmental requests received)
Pensions general inquiries by phone, email or in person information changes; pension projections; confirmation letters marriage breakdown letters; termination options transfer in requests; death options; retirements  
Benefits general inquiries by phone, email or in person benefit problem resolution; confirmation letters Leaves confirmation letters complex benefit inquiries  
Payroll general inquiries by phone, email or in person T4 reprints; pay advices employment confirmation letters; records of Employment (ROE); mortgage letters tuition benefit confirmation; scheduling payroll signups; replacement of lost cheques; prior 1998 payroll information  
Staff Relations/Salary Administration general inquiries by phone, email or in person; disciplinary issues acknowledge receipt of recruitment/salary administration requests   career advice or guidance job re-classifications; recruitment