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Human Resources Receptionist

Date: May, 2015
Reports to (Job Title): Manager HR Administration
Jobs Reporting (Job Titles): None
Department: Human Resources

Location:

Main Campus

Grade:

USG 4/5
35 hr/wk


Primary Purpose

The Human Resources Receptionist is responsible for providing first point of contact customer service to past, present and future employees. This position provides front line support for all in person visitors, phone, and general e-mail inquiries to effectively triage multiple inquiries to determine the most effective resolution in a high volume office. Specifically, this position is accountable for supporting the HR organization by:

Key Accountabilities:

1.  Providing excellent customer service support

 

 

 

2.  General Office Administration

 

 

 

3.  Support Continuous improvement initiatives

 

 

 

4.  Other  

Position Requirements

Education:

Completion of a college program or combination of education and experience.  A Human Resources college program is preferred.

Experience:

1) up to 2 years of business experience in an operational/administrative role with knowledge of    general HR practices and HR technology including proven accuracy with data entry and attent   to  detail.

2) Highly developed customer service skills to provide exceptional customer service

3) A continuous improvement mindset along with a strong attention to detail 

4) Ability to multi-task and prioritize work, at times with conflicting priorities

5) Professionalism - able to maintain confidentiality of employee data

Technical:

MS Word Excel PowerPoint Other

Proficient (track changes,

compare and merge files, table management, footnotes, technical documentation)

Intermediate (pivot tables, formula creation, data validation)

Proficient

(creation of multi-level lists, charts, and images, creation of master slides)

HRMS systems - relational databases preferably PeopleSoft

Nature and Scope

Interpersonal Skills:

Internally, communicates with employees in all groups and departments and the appropriate level to resolve data, administrative and transactional HR issues related to area of responsibility.  Communicates with team members and others in HR on a regular basis to coordinate and execute area of responsibility. 

Level of Responsibility:

The position is responsible for supporting processes within the HR administration team ensuring that all practices meet defined quality and service objectives.  Responsible for ensuring confidentiality of data and any client interactions is maintained.  This position has defined duties and responsibilities with no direct reports.

Decision-Making Authority:

Responsible for decision making and problem solving within the responsibilities of the process that is being supported.  Investigates issues, providing information and explanation to those involved and makes adjustments/corrections as necessary.  Responsible to triage inquiries to determine the best option to obtain resolution in a timely manner.  Consultation with Manager, HR administration is required where appropriate. 

Physical and Sensory Demands:

Moderate sensory demands typical of a position in a very busy, customer focused office environment with constant interruptions. 

Working Environment:

As a front line customer service position, there is moderate exposure to disagreeable conditions related to conflict with customers.  Regular interruptions to support customers is to be expected.