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Support Services Assistant

Date: November, 2014
Reports to (Job Title): Administrative Assistant
Jobs Reporting (Job Titles): None
Location: Main Campus
Grade:

USG 4

35 hr/wk


Primary Purpose

The Support Services Assistant provides a range of administrative support functions to the department, its staff, students, and academic officials.

Key Accountabilities:

1.  Provides a range of administrative services to enhance the operation and efficiency of the department, its staff, students, and academic officials including the following duties:

 

2.  Provides a variety of services in support of the undergraduate and graduate student experience, including the following  duties:

 

3.  Supports and enhances department communications through the following duties, among others:

 

 

4.  Provides regular support to the department’s administrative management as required including:

Position Requirements

Education:

High school diploma required.  Postsecondary education would be an asset.  

Experience:

Some administrative experience in an academic environment. Organizational, analytical, interpersonal, customer service, and communication skills (oral and written) required. Aptitude for attention to detail and accuracy are essential. Proven capacity to handle high volume of requests and multi-task.

Technical:

MS Word Excel PowerPoint Other
Intermediate Intermediate Intermediate Infosilem, Minute Taking, Outlook, Quest, SharePoint, WCMS

Nature and Scope

Interpersonal Skills:

This position requires communication with a wide range of internal contacts to obtain, clarify and discuss information and to receive instructions.

Level of Responsibility:

The position has defined duties and responsibilities and receives direct supervision.

Decision-Making Authority:

The position requires planning and minor problem solving. 

Physical and Sensory Demands:

Typical of an administrative position in an office environment; peak times can include multiple priorities and frequent interruptions.

Working Environment:

Travel:              none


Working hours: regular


Risks, physical and psychological: Involves minimal physical or psychological risk resulting from a diverse environment with deadlines, multiple priorities and frequent interruptions.