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Assistant Payroll Manager

Date: October, 2014
Reports to (Job Title): Payroll Manager
Jobs Reporting (Job Titles): None
Location: Waterloo Campus

USG 8/9

35 hr/wk

Primary Purpose

The Assistant Payroll Manager coordinates all functions related to the delivery of payroll (foreign and domestic) in adherence with strict deadlines and in accordance with government legislation and University policy and procedures.

Key Accountabilities:

1.  Manages delivery of the payroll function.


2.  Leads payroll year-end process.


3.  Provide support to ensure PeopleSoft payroll application is working effectively.


4.  Maintain data integrity.


5.  Identify and support the effective utilization, deployment and development of staff

Position Requirements


Three year Post-secondary education in Commerce, Human Resources or similar course of study. Canadian Payroll Association Certified Payroll Manager (CPM) certification required.


5-7 years of progressive payroll experience in a large scale, fast paced environment with a proven track record of achievement and success within the Payroll field.  2-3 years of experience in the Higher Education sector preferred.  Key competencies include proven management skills, strong customer service focus, accuracy and attention to detail in work, proven analytical and problem solving skills, and strong oral and written communication skills.


MS Word Excel PowerPoint Other
Intermediate Expert Basic Experience with PeopleSoft HRMS or other in-house payroll system

Nature and Scope

Interpersonal Skills:

Communicates with payroll team to ensure tasks are completed and deadlines met.  Keeps Payroll Manager informed of any issues requiring/under investigation. Communicates internally with customers across all areas (Faculty, Staff, CUPE, Students) to obtain information where clarification is needed, to answer inquiries, or to resolve payroll related issues.  When trouble shooting system issues, works with HRMS team and various contacts from affected areas to identify problems and come up with solutions.  Communicates externally with government agencies (ie.  Service Canada, Canada Revenue Agency) banks and other financial institutions, etc. to provide information and resolve issues.

Level of Responsibility:

This position is responsible for the day-to-day management of the payroll department ensuring payroll is processed within pre-established timelines and protocols.  Responsible for raising issues with the Payroll Manager as required.  Job has specialized skills.  Requires minimal supervision, and provides direct supervision to others.

Decision-Making Authority:

Makes decisions regarding application of government legislation and University policy based on established practice and direction from Payroll Manager, communicating reasoning as necessary.  Analyses and resolves complex payroll issues using knowledge of government legislation and University policies/guidelines to formulate and bring forward a solution.  Raises issues with Payroll Manager as appropriate.  Trouble shoots system related issues in collaboration with HRMS and Payroll teams, and Payroll Manager.

Physical and Sensory Demands:

Moderate sensory demands typical of a management position operating within a very busy customer focused office environment with constant interruptions.

Working Environment:

Minimal exposure to disagreeable conditions typical of an assistant management position in a regular office environment.


May be required to work additional hours during peak times and year end, or in relation to system related emergencies.  Will deal with escalated calls where an appropriate level of customer service has not been attained previously and sensitive situations.