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Manager, Wellness Administration

Date: December, 2013
Reports to (Job Title): Director, Campus Wellness
Jobs Reporting (Job Titles): Health Services Admin Officer, Administrative Assistant, Counselling Services
Location: Main Campus

USG 11

35 hr/wk

Primary Purpose

The primary purpose of this role is to promote optimization of resources within the campus wellness units (Counselling Services and Health Services) by ensuring smooth, efficient and student-friendly service delivery.


The M, WA is responsible for management and leadership of frontline administrative staff at all wellness unit sites. Also, the role is responsible for general administration in the wellness units. This includes oversight of the EMR and other service delivery processes and data, budget and finance (including health insurance revenue), the coordination of all strategic communications and the processes and procedures related to staff hiring and development throughout the wellness portfolio.


The role manages the administrative procedures and processes of the wellness programs and service delivery system and closely co-ordinates with the Medical Director and the Director, Counselling Services.

Key Accountabilities:

Service Delivery Processes and Procedures


Data Management, Co-ordination and Planning


Human Resources Management


Budget and Financial Resources


Strategic Communication

Position Requirements


Completion of a university degree in a relevant field is required (e.g., health and/or business administration; an advanced degree in a health care discipline).


The role requires progressive management and administrative experience in a health care setting with a background highlighted by budget, data, service efficiency and front-line staff management. Experience in a student-focussed post-secondary environment is preferred.  Competencies will include strategic thinking, leadership, human resource management, organization, and communication as well as an appreciation of the benefits of collaborative intra- and inter-departmental functioning in an ever changing environment.



Familiarity with the use of electronic records systems in a health care or university setting; significant competency with EMR systems is beneficial; basic computing skills; experience with conducting and utilizing applied heath care research is beneficial.



MS Word Excel PowerPoint Other
Basic Intermediate Basic Not required

Nature and Scope

Interpersonal Skills:

Internally, the M, WA interacts regularly with the Directors of Counselling Services, Health Services, the Student Success Office and AccessAbility Services. More occasional but important contacts are with all of the key campus student support stakeholders. Externally, the M, WA interacts with other community, university and college professionals whose roles are defined in a fashion similar to the M, WA. Networking with other health care and health and wellness administrators will be in the interest of remaining current with the challenges of a changing healthcare and health and wellness management environment.

Level of Responsibility:

The M, WA is responsible in the wellness units for management and administration of budget and finance, service delivery processes and efficiencies, data management related to operations and service delivery, the processes and procedures related to personnel management, and the communications strategies associated with maximizing access to and utilization of the programs and services of the wellness units. The M, WA is accountable directly to the Director, Campus Wellness and provides the management and leadership for front line administrative staff.

All of these administration and management functions of the M, WA are to be separate from but co-ordinated with the clinical and education management functions and responsibilities of the Directors of Health and Counselling Services.

Decision-Making Authority:

This position has final decision-making authority for all items outlined above.

Physical and Sensory Demands:

Minimal demands typical of an administrative position operating within an office environment.

Working Environment:

The position is exposed to stress and pressure associated with senior administrative responsibilities.  It involves moderate psychological risk and distress resulting from unavoidable exposure to uncomfortable environmental conditions generally associated with normal workplace interpersonal conflict and its resolution and the stresses of change management in a dynamic campus community environment.