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Employee Career Advisor

Date: March 2015
Reports to (Job Title): Assistant Director, Centre for Career Action (dotted line to Director, Human Resources)
Jobs Reporting (Job Titles): None
Department: Cooperative Education & Career Action

Location:

Main Campus (Centre for Career Action)

Grade:

USG 10
35 hr/wk


Primary Purpose

The Employee Career Advisor is responsible for the provision of career advice, coaching and support to help employees (staff and faculty) to develop career goals and take action to achieve those goals.

Key Accountabilities:

1.  Provide and promote career advisement/coaching for UW employees.

2.  Engage in activities that support UW as a centre of excellence and expertise in career development/advisement/coaching.  These activities include:

Position Requirements

Education:

Experience:

Technical:

MS Word Excel PowerPoint Other
Intermediate Intermediate Advanced Basic - online based communications (e.g., email/skype)

Nature and Scope

Interpersonal Skills:

Require strong verbal and written communication skills, and strong interpersonal and advising skills. Need to motivate and educate clients and bring a customer-service focus to the role. Must be able to solve problems and work well with other team members. Requires ability to develop relationships and align strategy with key campus partners.

Level of Responsibility:

The job has specialized work with minimal supervision.  Provides co-worker support and coaching (e.g., advising others of new trends, coaching for emerging best practices).

 

Problem solving

Solve problems about how to advise individual clients who are experiencing sometimes serious difficulties, and knowing when to refer to others (e.g., Counseling Services), interpersonal issues such as dealing with other employees when there is a difference of opinion or approach, or difficulties getting necessary information from another department.  

 

Internal and External Contacts

Internal

Advisor interacts with multiple departments on campus: Human Resources, Office for Organizational and Human Development, Co-operative Education & Career Action, Counselling Services, Library, Centre for Extended Learning, Counseling Services, Centre for Teaching Excellence, Alumni Affairs, IST, Employee and Faculty Associations, faculties, other departments.  For example, collaborate with other department or group to develop custom program, and develop relationships to encourage referrals.

 

External

Advisor may exchange information with, or make referrals to, community partners.

Decision-Making Authority:

Advisor makes decisions about how best to advise clients, when to refer the client to another person or department, designing or customizing workshops, resources or events, ways to stay on top of advising best practices and technology, and prioritizing regular work with clients, special projects, and deadlines. 

Physical and Sensory Demands:

This role requires exertion of physical or sensory effort resulting in moderate fatigue, strain or risk of injury.

Working Environment:

This role involves moderate psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions.  Role may include exposure to emotionally disturbing experiences and/or interactions with people who are upset, angry, abusive, aggressive, unstable or unpredictable, unusual hours or schedules, and possible last minute requests with short delivery deadlines (e.g., client with urgent need).