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Process and Technologies Specialist

Date: December 9, 2013
Reports to (Job Title): Director, Centre for Career Action
Jobs Reporting (Job Titles): Customer Service Representative
Location: Main Campus

USG 10

35 hr/wk

Primary Purpose

The incumbent provides support to the Centre for Career Action (CCA) by developing and maintaining a complex, multi-functional web presence and developing efficient CCA-specific processes. Acquiring, analyzing, and interpreting data (quantitative and qualitative) for the unit is a key function. In addition, the incumbent designs and develops online resources offered through the University’s web systems.

Key Accountabilities:

1.  Improve business CCA-specific processes to enhance efficiency and productivity


2.  Acquire and analyze data (quantitative and qualitative) for the unit


3.  Oversee online education content


4.  Manage Centre for Career Action website and tools


5.  Lead and manage direct reports and ensure the delivery of results in support of CECA mission, vision and guiding principles

Position Requirements


University undergraduate degree



MS Word Excel PowerPoint Other
Intermediate Advanced Intermediate HTML, Web-development Technologies, COGNOS, MS Project

Nature and Scope

Interpersonal Skills:

The incumbent has the flexibility to work on a variety of initiatives, is solution oriented, is able to drive their analysis to identify root causes, collaborates with others to bring opinions and comments forward, understands and interprets meaning/importance of information, writes logically and is able to influence individuals. In addition, the incumbent has the ability to develop and coach staff. 

Level of Responsibility:

This role has specialized work with minimal supervision and provides leadership to others about their area of expertise. Data analysis work feeds to metrics and accountability of the entire unit so data integrity and diligent analysis is paramount. The website is key to how we conduct our business so must function consistently and meet the needs of students and staff.


Problem solving

The incumbent solves problems related to their area of expertise and makes recommendations to the Director on how to measure the unit’s effectiveness. Critical thinking and analysis are key to the role.


Financial Accountability



Internal and External Contacts


The incumbent works most closely with staff in the Centre for Career Action but also works regularly with other staff including those from WatPD, CECA Process Management Team, IST, CECA Technical Team, CEL, RO, GSO, HR



None with regularity

Decision-Making Authority:

The incumbent makes regular decisions related to their area of expertise (e.g., how best to gather data from a variety of sources, what technology to use to create an effective online teaching activity, designing a process to improve efficiency for staff or clients). They also make recommendations on significant changes to business systems or educational content (e.g. redesigning website, accessibility compliance, new way to measure our effectiveness).

Physical and Sensory Demands:

This role requires exertion of physical or sensory effort resulting in slight fatigue, strain or risk of injury.

Working Environment:

This role involves minimal physical or psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions. There may be unusual hours or schedules and irregular and/or high volumes and multiple and/or tight deadlines beyond one's control (e.g., website malfunctions and no students can book appointments).  As well, the Incumbent may experience last minute requests with short delivery deadlines (e.g., to gather and analyze data needed for a short-deadline report or other need).