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Student Services Assistant

Department: Faculty of Arts: Arts Undergraduate Office Effective Date: September 1, 2012 revised May, 2014
Grade:

USG 4

(0.8 FTE)

Reports to:

Administrative
Coordinator, Arts Undergraduate Studies)


General Accountability

The Student Services Assistant is accountable to the Administrative Co-ordinator, Arts Undergraduate Studies for providing front-line customer service information in the Arts Undergraduate Office, especially to undergraduate students seeking academic advice in the Faculty of Arts. S/he ensures professional and responsive customer relations for students, parents, staff, and faculty members of the University of Waterloo. The Assistant provides administrative support to the academic advisors in the Arts Undergraduate Office and to the Administrative Co-ordinator.

Nature and Scope

The Arts Undergraduate Office (AUO) provides wide-ranging service to the Faculty of Arts as a whole as well as the University of Waterloo community in the areas of undergraduate curriculum development and change, and in the broad area of student engagement, which includes student recruiting, academic counselling and advisement, as well as any new initiatives focused on outreach, engagement and retention of new and current students. Specific activities and specializations of the AUO include
communications and publications, recruitment and liaison, applicant counselling, admissions and transfer credit assessment, student advisement, course counselling and confidential counselling, student academic discipline, academic and standings progress monitoring, transition and retention, enrolment management support, and curriculum development and support.

The AUO serves a clientele of approximately 4,000 undergraduate students (of an estimated 7,000 fulland part-time students in Arts) with a wide range of needs and interests, and other significant groups including a large and various audience of Arts Faculty applicants and potential applicants, the Dean of
Arts, Arts’ other Associate Deans, the Arts department Chairs and Associate Chairs: Undergraduate Studies, other offices and areas of the university, and other educational institutions and members of the public. Student clients may be full- or part-time, on campus or at a distance, OSS or non-OSS, domestic or international, young or mature, internal or external transfers, Honours Arts Year I, non degree, in
Honours Arts and Business regular or co-op, or in upper-year Liberal Studies.


The Student Services Assistant works closely with the Administrative Co-ordinator, who serves as the office manager in the AUO. S/he provides initial assistance to students seeking academic guidance, including initial screening of internal transfers from other Faculties, or into Arts major plans. S/he provides support in the general efficient operation of the AUO in areas pertaining to advisor appointments, and traffic flow.
The Student Services Assistant is one of 11 staff me  Dean: Undergraduate Studies

Statistical Data

Number of Arts departments: 15+ School of Accounting and Finance, Stratford campus, FUAC, Balsillie School of International Affairs
Number of Arts academic plans: More than 230 majors, minors, diplomas, etc.
Average number of student visits per year: 4000
Average number of email inquiries per year 2,000

Specific Accountabilities

1.  Undergraduate Services for Students

 

2.  Support to AUO Academic Advisors

 

 

3.  AUO Academic Services and Activities

 

 

 

4.  Support to the Administrative Co-ordinator, Arts Undergraduate Studies

The Student Services Assistant may be called upon by the Administrative Co-ordinator to undertake special projects and tasks not included in the foregoing.

 

Significant Internal Relationships:

Working Conditions