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Account Co-ordinator

Date: March, 2014
Reports to (Job Title): Operations Manager
Jobs Reporting (Job Titles): None
Location: Main Campus
Grade:

USG 5 - 8

35 hr/wk                              

Primary Purpose

The Account Coordinator supports employers, students and CECA staff through all logistical aspects of CECA’s employment processes. With experience and training, the incumbents become the primary on campus contact to support employers through a successful recruiting and hiring experience.  As a key member of the service teams supporting employers, they work with the Account Managers and Business Developers to build strong relationships with employers and to grow opportunities for students.

Key Accountabilities:

1.  Primary contact for employers assisting them through all steps in the employment process striving to maximize the success of each employer.

 

2.  Partner with Business Developers to onboard new employers to the CECA hiring processes. 

 

3.  Supporting the Account Manager/Business Developer, participate in the development and execution of each employer’s Account plan.

Monitor and proactively initiate activities in support of employer, student and faculty data integrity.

Position Requirements

Education:

University undergraduate degree or equivalent experience.

Experience:

Experience in an office environment, planning and organizing priorities and high volumes of tasks. Experience in account management, recruitment or talent management is beneficial.  Incumbents may progress through the career path based on experience and demonstrated performance of required skills outlined in the advancement criteria.  It is expected that the incumbents would progress minimally to a median level of the career path.

Technical:

MS Word Excel PowerPoint Other
Average Average Average Proficiency with CECA core employment systems and CECA processes, policies and guidelines. General knowledge of uWaterloo’s 100+ co-op programs and how they participate.

Nature and Scope

Interpersonal Skills:

A strong, open communicator with excellent verbal and written communication skills, the Account Coordinator has the ability to build strong, lasting relationships with employers. They are customer service and results-focused, and have talent management awareness. With flexible thinking and problem solving orientation, the Account Coordinator is able to work in a cross functional service team in the best interest of our students and employers. 

Level of Responsibility:

The Account Coordinator performs no direct supervision of others. The role requires minimal supervision and provides guidance to others. The role provides a level of co-worker support as they partner with several key internal team members to provide services to employers.

 

Problem solving:

The Account Coordinator requires effective probing and problem solving skills to successfully resolve issues with employers, gained through a comprehensive understanding of the core employment process and employers talent requirements. The Account Coordinator assists employers who are unable to attract suitable students in the hiring process. The must assess that an employer’s needs are being met and is able to identify when an employer needs more account management than they are able to support on campus.

 

Financial Accountability- None

 

Internal and External Contacts

Internal:  Interacts with co-workers to present and discuss information and problems related to fulfilling employer needs, including the Student Advisor (i.e. how to work together to fulfill requirements of employer), the Account Manager and Business Developers (i.e. on the smooth handing of employers), Career Advisors (i.e. to assist unemployed students), Service Representatives, Service Specialist, Faculty Relations Managers.  They interact with students and faculty hiring members.

External: Deals with, influences and motivates employers to build and maintain employer relationship with UW.

Decision-Making Authority:

The Account Coordinator makes decisions about their own priority and time management.  They balance the needs of the employers with the needs of students within tight fixed deadlines.  They assess the degree of employer engagement and identify when an employer is at risk of not hiring.  They assess and make decisions as they relate to CECA policies and procedures and communicate this vital information to all stakeholders, including, employers, students and CECA staff.

Physical and Sensory Demands:

This role requires exertion of physical or sensory effort resulting in slight fatigue, strain or risk of injury.

Working Environment:

This role involves minimal psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions. It may require travel and does require unusual hours due to high volumes and multiple and/or tight deadlines beyond one's control (i.e. due to term by term hiring fluctuations and employer fluctuations in hiring requirements as they relate to the economy), and constant interruptions (i.e. by phone and e-mail).  This role will require work outside of core business hours supporting the interview process from 8:00 am – 8:00 pm during peak periods.