Skip to the content of the web site.

Custom Publishing Co-ordinator

Department: Retial Services - Book Store Effective Date: October, 2012


35 hr/wk

Reports to: Course Materials Manager

General Accountability

The incumbent is accountable to the Course Materials Manager for the day-to-day custom publishing operations including but not limited to print-on-demand services, custom publishing, courseware, copyright clearance, and custom course materials.  The  Co-ordinator’s role is to ensure the provision of academic content, copyright compliance, and to promote custom publishing services across the University community and external campus clients. 

Nature and Scope

The Course Materials Manager reports to the Director of Retail Services who reports directly to the Associate Provost Students. 

Retail Services business units are comprised of the Book Store, Campus Tech, E Smart, Waterloo Store, Write Stuff, and New Media Services.   The Media.doc centres are the retail copy divisions of New Media Services.     Retail services is an ancillary operation providing academic support for course materials, uWaterloo branded products, technology products/services, printing services and fleet copier service.  As an ancillary operation, Retail services must generate its own income and maintain fiscal viability.  Our goal is to enhance student success and support the university’s mission by delivering the highest quality customer service and providing products and services that meet the campus community needs.

The Book Store is a significant source for academic content and service delivery for students, faculty, and staff.   The Book Store supports the development of course materials that foster quality teaching and learning by working collaboratively with all stakeholders.

The incumbent is one of two full time staff reporting to the Course Materials manager.Other positions reporting to the manager are the Course Material Specialist, Courseware Co-ordinator, and approximately 20 part-time casual staff.

The incumbent works closely with Book Store staff, faculty, text liaison and administrative assistant, publishers, and New Media Services staff.  The incumbent ensures timely delivery of custom published materials including courseware adoptions, print-on-demand custom textbooks, and other course materials.  The incumbent is responsible for the courseware adoption process including but not limited to acceptance of the adoption, assessment of material if required for copyright clearance, print production order, research of originating documents, and communication with course instructors.



The incumbent provides consultation for print-on-demand, custom publishing, public domain titles, general book titles available on the EBM database as well as advice for  self-publishing authors.  The incumbent provides price quotes,  maintains customer database, and  POD customer relations.  

Statistical Data

Specific Accountabilities

Specific Accountabilities

Working Conditions

Incumbent may work extended hours as scheduled by the manager.  This includes but is not limited to Saturdays, evening hours, Labour Day weekend or special events.