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IT Manager

Date: October 2014
Reports to (Job Title): General Manager
Jobs Reporting (Job Titles): 2 IT Administrators, Web Developer, Client Support Specialist
Department: Federation of Students


Main Campus


USG 10
35 hr/wk

Primary Purpose

This position is responsible for supervising the Information and Technology department including setting annual goals, strategic analysis of the department and implementation of areas of the organization’s long-range plan under the department’s purview.  This position provides constant leadership to the department, staff and students, consistently coaching and empowering them with their decisions.  Responsible for ensuring privacy laws, and Federation and University IT policies are followed organization-wide including 5 commercial units, 7 service units, 8 societies, 160 clubs, 2 support departments, and 3 special services.  With the turnover of the highest decision makers each year, there is constant coaching and functional direction required.

Key Accountabilities:

1. Leadership and Innovation




2. Business Continuity




3. Infrastructure, Support and Applications Implementation




4. Within the IT Department, ensure the effective utilization, deployment and development of human and capital resources




5. Communication




6. Advisory & Compliance




7. Client and Vendor Relationships



Position Requirements


Completion of a Computer Science degree and/or equivalent work experience.


3-5 years’ experience in an Information Technology role with a proven track record of achievement and success within Human Resources.  Competencies will include strategic thinking, people management, interpersonal, organizational and communication skills.


MS Word Excel PowerPoint Other
Basic Basic Basic

Application and Middleware Technology

Intermediate, Advanced (as required)

Specifically but not limited to vSphere,

VMWare View,  administration


Project Management

Basic, Intermediate (as required)


Development Tools, Methodologies and Frameworks

Basic, Intermediate (as required)


Infrastructure Architecture

Intermediate, Advanced (as required)

Specifically but not limited to ESXi server

and NetApp configuration and administration

Nature and Scope

Interpersonal Skills:

Internally, communicates with senior management of all groups and departments and at all levels to deal with, influence and motivate others, and to promote, justify and settle highly sensitive matters.  Externally, this position will have significant senior contacts with customers and suppliers and will be involved in settling highly sensitive, confidential matters that are critical to the organization.

Level of Responsibility:

The position is responsible and accountable for the overall results of the group or department.

Decision-Making Authority:

Responsible and accountable for establishing the priorities for the department and addressing the changes to strategic business plans by consulting directly with the President, Vice-Presidents and General Manager as appropriate.

Physical and Sensory Demands:

Minimal demands typical of a senior executive position operating within an office environment.

Working Environment:

Minimal exposure to disagreeable conditions typical of a senior executive position exposed to stress and pressure associated with senior level responsibilities. Normally, the Director of IT carries out all responsibilities during regular business hours. However, the Director of IT must occasionally work outside of regular business hours to direct the introduction of new technology into the production environment, and might infrequently be called upon to work outside of regular business hours if emergency conditions warrant.