Shipper/Receiver

Department:

Retail Services

Effective Date:

May 4, 2006

Grade:

USG 4

35 hr/wk

Reports to:

Receiving/Shipping Operating Manager

General Accountability

The receiver/shipper is accountable to the Shipping/Receiving Manager for primarily but not limited to receiving CampusTechshop goods and assisting with shipping/receiving functions as required to support the academic mission of Retail Services.

Nature and Scope

The incumbent reports to the Shipping/Receiving Manager. Reporting to the Shipping/Receiving Manager are 4 full-time staff: 2- Shipper/Receiver, 1- CTS Shipper/Receiver, 1- Order Fulfilment/Shipper Receiver. The Shipping/Receiving Manager reports to the Director of Retail Services.

The incumbent is an effective shipper/receiver team staff member who maintains a positive working relationship with co-workers in Retail Services. Attention to details, accuracy, and timely turn around for shipping and receiving of goods are important in meeting the demands expected from CampusTechshop customers. Over 70% of transactions are faculty research or department purchases that are subject to funding deadlines.

The incumbent supports the Retail Services mission:

To provide goods and services to students, faculty, staff, and alumni at the best price, quality and customer service excellence that will enhance the academic experience at the University of Waterloo.

Statistical Data

receives goods using the CPRM/Ratex inventory management system and completes the receiving process, verifying quantities received with invoice/packing slip and matching serial numbers to hardware.
processes POS transactions for on campus department deliveries and labels goods for on campus delivery; occasional communication with customers may be required.
contacts the customer with followup to Retail Services Accounting department when department charge issues arise
reports discrepancies to the appropriate buyer or manager and notes information as required for the Retail Services Accounting department
responds to CampusTechshop inquiries from staff
ships authorized vendor returns with RMA status
allocates received goods for transfer to CampusTechshop, Techworx
provides customer service at CampusTechshop when required and mutually agreed between the Shipper/Receiver and CampusTechshop manager
assists with shipping/receiving functions for all Retail Services stores

Specific Accountabilities

Working Conditions

Over 70% of the time is spent in a comfortable position with opportunity to move about. Located in clean indoor area, open office environment. There is frequent need to give close attention to invoice/packing slip details, accurate input of quantities received. Heavy lifting and moving products/fixtures following the safety guidelines of UW Health and Safety.

Some extended hours, weekends or statutory holiday such as Labour Day as required.