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Retail Services Courier

Department: Retail Services Effective Date: June 1, 2011
Grade: USG 04 Reports to: Receiving/Shipping OoperationsManager

General Accountability

The Retail Services Courier is accountable to the Receiving/Shipping Manager to load and operate a vehicle,  provide delivery of goods for all areas of Retail Services including New Media Services.   The incumbent assists with shipping/receiving duties as required.

Nature and Scope

Retail Services is an ancillary operation that must generate its own income and maintain fiscal viability.  The department must deliver the highest quality customer service, provide products and services that will enhance student success and support the university mission.

Retail Services business units are comprised of the Book Store, Campus Tech, E Smart, Waterloo Store, Write Stuff and New Media Services. New Media Services operations include Digital Print Production, Fleet and Dept Copiers, and four Media.doc copy centre locations.

The incumbent works with all Retail Services business units providing internal on-demand pickup and delivery services.   The Retail Services Courier must have good time management skills to meet the delivery timelines.   The courier must possess a valid G driver’s license and be able to safely and responsibly operate the Retail Services vehicle. 

The incumbent is expected to work as a team player in the Receiving/Shipping department and work effectively with all Retail Services and uWaterloo staff.

The incumbent reports to the Receiving/Shipping Manager.  Also reporting to the Manager are three full-time receiving/shipping staff.


Statistical Data


Specific Accountabilities

Working Conditions

The incumbent will utilize hand truck or  pallet jack for loading and unloading goods and supplies.  This position requires the ability to perform essential functions as written in the description.  This includes but is not limited to regularly lift/and or move up to 50 pounds and ability to operate a vehicle to various locations.   

Works outside in various weather and driving conditions