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Manager, External and Safety Services

Date: February, 2015
Reports to (Job Title): Assistant Director, Residence Facilities
Jobs Reporting (Job Titles): Co-ordinator, External Services
Department: Housing & Residences


Main Campus


35 hr/wk

Primary Purpose

The Manager, External and Safety Services is accountable to the Assistant Director, Residence Facilities for effectively leading the staff, processes, and activities involved in the provision of outstanding cleaning, maintenance, security, and facility renewal at non UW-owned residences and visitor accommodations under the umbrella of the Department of Housing and Residences Additionally, this position is responsible for co-ordinating department-wide initiatives pertaining to personal safety issues.

Key Accountabilities:

1.  Leadership and Stakeholder Relations– Responsible for providing excellent leadership to staff, service providers, and partners.


2.  Operations Management: External Services– Overall responsibility for planning, developing, and implementing strategies and systems for the effective management of External Services.



3.  Operations Management: Safety– Responsible for leading and co-ordinating the department-wide safety strategies, processes, and activities





4.  Fiscal Management – Overall managerial responsibility for External and Safety Services financial resources




5.  Project Management – Responsible for managing and directing the multiple regular and special projects that relate to External and Safety Services.





6.  Measurement and Evaluation – Overall responsibility for establishing a consistent monitoring process and reviewing External and Safety Services Key Performance Indicators and all other measures of performance of the External and Safety Services unit.

Position Requirements






MS Word Excel PowerPoint Other
word excel powerpoint other

Nature and Scope

Interpersonal Skills:

Internally this position:


Externally, this position

Level of Responsibility:


This position is responsible for managing and co-ordinating the provision of consistent cleaning, maintenance, security, and facility renewal for non UW-owned residence communities, along with department-wide safety initiatives in the Department of Housing and Residences. This includes effective management and supervision of staff, 3rd party partners and service providers, process and resources in order to fulfill this service requirement.


This position provides leadership, coaching, supervision, and direction to influence the actions of staff, 3rd party partners and service providers.


This position provides co-worker support to colleague Managers on the Residence Facilities Management Team.

Decision-Making Authority:

This position has decision making authority for accountabilities related to the provision of consistent cleaning, maintenance, security, and facility renewal for non UW-owned residence communities, along with department-wide safety initiatives in the Department of Housing and Residences. These types of decisions include: staffing (recruitment, performance, development, discipline, and assignments), business process related to resource allocation – both internal and external human resources -service standards, procedures, workload/priority management, and expense management for financial accounts related to the External and Safety service delivery.


This position makes recommendations to the Assistant Director of Residence Facilities about improved service and business process opportunities that impact External and Safety services.

Physical and Sensory Demands:

This managerial role is in an office setting, yet involves moderate physical demands (walking and stair climbing when performing building inspections and quality control), along with moderate sensory effort resulting in slight fatigue, strain, or risk of injury.

Working Environment:

This role is exposed to stress and pressure associated with positions that are responsible for supervising full-time employees. The role involves minimal-moderate exposure to psychological risk resulting from unavoidable exposure to hazardous, disagreeable, or uncomfortable environmental conditions. There may be unusual hours or schedules, multiple and/or tight deadlines beyond one’s control and constant interruptions (ie phone calls, emails, and unplanned but urgent service requests) that are impacted by varying student volumes at different times of year, resulting from working within a student residential environment.