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Learner Support Representative

Department: Centre For Extended Learning Effective Date: June, 2012


35 hr/wk

Reports to: Learner Support Supervisor

General Accountability

Reporting to the Learner Support Supervisor, the incumbent is responsible for a variety of tasks related to the Learner Support (LS) section of the Centre for Extended Learning – which is comprised of Waterloo Online and Waterloo Professional Development (PD)

Nature and Scope

The Learner Support section is the first point of contact for those looking to register or inquire about the following Centre for Extended Learning (CEL) programs and course offerings:



In addition, the Learner Support Representative must be familiar with:



Inquiries may be received in-person, over the phone, by fax or email. 

Statistical Data

Specific Accountabilities



Registrarial Support


Financial Transactions


Maintenance and Technical Support


Clerical Support



Working Conditions