| Date: |
December, 2012 |
| Reports to (Job Title): |
Lending Supervisor: Circulation Desk Training or
Lending Supervisor: Environment and Website |
| Jobs Reporting (Job Titles): |
None |
| Location: |
Porter/Davis Libraries |
| Grade: |
USG 5
35 hr/wk
|
Primary Purpose
These positions have primary responsibility for ensuring that on evenings and weekends the libraries provide excellent customer service at the circulation desks while maintaining a secure environment.
Key Accountabilities:
1. Supervises casual staff
- Supervises and evaluates casual desk staff working on weekends/evenings.
- Supervises evening/weekend casual staff employed to ensure compliance with library policy concerning environment monitoring and the appropriate use of facilities, and for security related functions including building closures during the extended building hours each term.
2. Accountable for high standards of customer service to library patrons
- Supplements the initial training and provides on-going training for casual staff members working at the circulation desks and in the environment monitoring activity.
- Ensures that the library buildings and circulation desks are opened and closed during the evenings and on weekends as scheduled, and that qualified staff are in place during these times as needed.
- Resolves problems and interprets policies relating to the circulation of library material.
- Responds to and reports complaints and incidents of student behavior that result in study environment disturbance.
- Responds to and reports emergencies and security-related matters, as well as physical building problems that arise in the Library during the evening and weekend shifts.
3. Provides Technical Support to patrons
- Resolves or refers problems with public printing, as appropriate, and assists patrons with common wireless and computing issues.
- Provides back-up in identifying and reporting problems with the Primo/TRELLIS library service that is supported by the Systems Department during evening and weekend hours.
- Maintains statistics on technical support issues, and contributes towards the maintenance of online staff information on printer issues, and with materials for the public.
4. Shares in the provision of Circulation Services
- Assists with projects that will frequently be of a technical nature.
- Participates in special duties assigned to each position.
- Prepares reports informing the supervisor of observations, events and anything unusual that occurs in the evening and on weekends.
SPECIAL ASSIGNMENTS:
There are many duties and "specialties" which will be individually assigned or performed by each of the incumbents. An incumbent may be assigned to a special project as required. Examples of special assignments include but are not limited to:
- Participate in the investigation of new technical support issues, and maintain information online for staff needs and for preparing and updating relevant handouts for patrons.
- Train contract staff that provide technical support at Porter and Davis Libraries and develop and provide supplemental training of technical support issues to all permanent and casual staff.
- Maintain and develop the training for the environment monitoring function, in cooperation with the Lending Supervisor: Environment and Website.
- Participate in the training of full-time and casual staff in the use of the online circulation system.
Position Requirements
Education:
High school graduate.
Experience:
Must have proven excellent communication and interpersonal skills; demonstrated commitment to excellent customer service; be a proven self-starter; demonstrated ability to think critically in order to resolve problems quickly and accurately; demonstrated ability to quickly learn new technologies; experience in library operations; knowledge of an online circulation system.
Supervisory experience is an asset.
Special requirements or conditions:
Moderate lifting and carrying of library materials is required.
Four of these positions are full-time:
- Two positions cover weekends and also work three days during the week. For most of the term the working day starts and ends later than a typical working day. One position is at Porter, the other at Davis.
- Two positions cover evenings from Monday – Thursday, and on Friday during the afternoon and early evening. One position is at Porter, the other at Davis.
Three of these positions are part-time, 23 hours each per week, and they share in a three-week rotating schedule that includes two weeks of weekend evenings and one week of weekday hours, and that also includes rotating between the Porter and Davis Libraries. During the weekday portion of the rotation most of the hours are spent working at a circulation desk.
In addition, for all seven positions there are some required adjustments to hours each term:
- during the Library’s extended hours period
- during the campus intersession period
- some additional required adjustments to cover for absenteeism and statutory holidays.
Technical:
| MS Word |
Excel |
PowerPoint |
Other |
| Basic |
Basic |
Not required |
Demonstrated ability to quickly learn new technologies |
Nature and Scope
Interpersonal Skills:
- Internally, communicates with their staff and supervisor to present and discuss information and problems.
- Externally, communicates with patrons to provide services and respond to problems, and with campus contacts such as Plant Operations and Campus Police to report problems.
Level of Responsibility:
- Accountable for ensuring casual staff perform routine work. Also accountable for assignments that may be of a specialized nature. Works with minimal supervision.
Decision-Making Authority:
- Responsible for problem-solving daily issues. Works with supervisor and others to solve more complex problems.
Physical and Sensory Demands:
- Minimal demands typical of a supervisory position operating within an office environment.
Working Environment:
- Minimal exposure to disagreeable conditions typical of a supervisory position with responsibility for a time-sensitive activity.
