<Director, Business Services>

Department:	Plant Operations	Effective Date:	April, 2006
Grade:	USG 15	Reports to:	Vice-President, Administration and Finance

General Accountability

The Director, Business Services is one of a team of four persons in Plant Operations accountable to the Vice-President, Administration and Finance for the efficient delivery of physical plant services. The Director is responsible for the administrative aspects of Plant Operations including information and financial systems. The effective delivery of these services relies on strong cooperation with the other three groups within Plant Operations (Custodial & Grounds, Maintenance & Utilities, Design & Construction).

Nature and Scope

The positions reporting directly to the Director, Business Services include:

Manager, Client Services Administrative Systems Supervisor Payroll Supervisor

The Director provides leadership and direction to approximately 15 employees with an annual operating budget of $1,400,000 (including a major/minor repair budget of $400,000).

Statistical Data

The University is situated on 1000 acres of land including more than 50 major buildings enclosing 6,200,000 square feet. In addition, the University operates two satellite campuses (Cambridge & Kitchener). Within Business Services, the clerical group calculates the gross payroll for approximately 300 hourly paid employees based on the information recorded on 50,000 time cards, and provides general administrative support to the entire department. The Work Request group administers and monitors the completion of 1,800 work requests annually, 75% of those by the Maintenance and Utilities group and 25% by Design and Construction Services. The maintenance planning activity provides preventive maintenance planning for approximately 100 skilled tradespersons using 15,000 work orders per year. The tool room processes approximately 7,500 material acquisition transactions ($2,000,000) per year for the department. The key control activity manages a system of 15,000 locks and 70,000 keys.

Specific Accountabilities

Provide effective and efficient administrative services to the department.

Provide effective employee relations and ensure a safe work environment.

Be knowledgeable of, and operate in conformity with all applicable codes and statutes.

Interface with the Ministry of Training, Colleges and Universities on capital matters.

Provide effective control by monitoring the budgets and directing resources.

Calculate annual physical plant costs (maintenance and utilities) for determining charges to ancillary operations ($5,500,000/year).

Work cooperatively with all groups within Plant Operations to ensure the efficient use of resources on an overall department basis.

Participate in the capital budgeting process including the programming of the Major/Minor repair budget ($400,000/year), Facilities Renewal Program ($1,900,000/year) and other one-time capital programs that occur (approximately $1,200,000/year average).

Identify and implement information systems within the department using internal, IST and external contracted services.

Provide effective key and lock services to the campus. Work with campus clients to optimize security within their areas.

Provide effective tool crib services to the department.

Provide effective renovation work request processing, tracking and reporting services to the department.

Provide effective maintenance work order scheduling, tracking and reporting services to the department.

Jointly, with the Director, Utilities and Maintenance, monitor energy markets and make annual acquisition decisions for $12,000,000 of energy (natural gas and electricity) each year.

Participate in inter-departmental and inter-university committee work as required