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Manager, Pension Services

Date: August, a20122
Reports to (Job Title): Director, Human Resources
Jobs Reporting (Job Titles): Pension Administrator, Pension Analyst
Location: Main Campus

USG 11

35 hr/wk

Primary Purpose

The Manager Pension Services is accountable for ensuring the effective implementation, communication and on-going maintenance of the University of Waterloo pension program and supporting administration system.  Manages the pension team and is accountable for ensuring the team provides effective, accurate and timely service to all stakeholders.

Key Accountabilities:

1.Ensures all pension administrative functions are completed accurately and on time



2.Ensure Pension System and its Functionality are relevant and current



3.Communication of Pension Program



4.Ensures the effective utilization, deployment and development of people and capital resources:

Position Requirements


University degree.


8-10 years of progressive DB pension administration experience including 2-3 years in a management role and experience maintaining a DB pension administration system.  Demonstrated experience developing processes and supporting documentation and working with a diverse group of constituents. Demonstrated analytical and problem solving experience in data management. Strong knowledge of Ontario pension legislation and federal tax provisions applicable to registered pension plans. Competencies include interpersonal and communication skills, analytical and problem solving skills, attention to detail, leadership skills.


MS Word Excel PowerPoint Other
Intermediate Advanced Basic Pension administration systems, reporting tools, PeopleSoft or similar enterprise HRM System

Nature and Scope

Interpersonal Skills:

Internal communication with all employees to provide detailed information on complex issues and ensure understanding; with the pension team and all HR service teams to exchange information and collaborate with campus managers to present and discuss information, issues and problems.  External communication with the consulting actuary, trustee, pension system provider to obtain, clarify and discuss information, issues and problems; lawyers, financial advisors, auditors, other RPP plan sponsors, pension industry, government and community associations to exchange and provide information;  with regulators to provide information.

Level of Responsibility:

The position is an expert in their field and is responsible and accountable for managing the pension administration team as well as providing recommendations that the University may make decisions based upon. The position contributes to the department meeting the HR objectives.

Decision-Making Authority:

Responsible and accountable for resolving issues with process and systems to ensure compliance of the pension plans at the University using the Pension Plan text and relevant legislation as a guideline. Raises issues and provides recommendations to senior management in situations when decisions are required outside of normal process.

Physical and Sensory Demands:

Minimal demands typical of a normal office environment.

Working Environment:

Minimal exposure to disagreeable conditions typical of a normal office environment.