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Health Information Assistant

Date: October, 2015
Reports to (Job Title): Operations Supervisor
Jobs Reporting (Job Titles): None
Department: Campus Wellness

Location:

Health Services/Counselling Services

Grade:

USG 4
35 hr/wk


Primary Purpose

The Campus Wellness Administration team serves the University of Waterloo community by supporting Health Services and Counselling Services with effective, efficient, collaborative, client-focused administrative service.

 

The Health Information Assistant is accountable to reports to the Operations Supervisor to coordinate information and referrals from/to clinicians/specialists on and off campus, and ensuring privacy and accuracy of incoming /outgoing documents. This position is a member of the Campus Wellness Operations Team

Key Accountabilities:

1. Specialists / Services Referrals off campus

 

 

 

2.  Incoming Documentation Processing

 

 

3.  Outgoing Documentation Processing

 

 

 

4.  Privacy and Confidentiality

Position Requirements

Education:

Medical secretarial diploma, medical terminology course, health care clinic assistant diploma or equivalent education and experience

Experience:

At least two years’ administrative / customer service experience in healthcare facility (preferably post-secondary setting)

Technical:

MS Word Excel PowerPoint Other
working knowledge working knowledge

Extensive knowledge of:

 

1. relevant modules of electronic health records system (Clinic Information System (CIS) preferred)

Nature and Scope

Interpersonal Skills:

Exceptional professional client customer service, collaboration and communication skills, attention to detail and the ability to perform in a fast-paced and varied environment.

 

LEVEL OF RESPONSIBILITY

 

Internal and External Contacts

 

Internal:

Collaborates with administrative and clinical staff in all areas of campus wellness including medical and mental health clinicians, clients / patients

 

External:

Communicates with numerous community specialists, medical / diagnostic facilities

Level of Responsibility:

Responsible for areas outlined above

Decision-Making Authority:

This position has final decision-making authority for all items outlined above, applying explicit guidelines and procedures; must be able to work independently with minimal direction.

Physical and Sensory Demands:

Possibility for multiple interruptions and competing priorities on daily basis. Involves focusing at work station for the majority of work time; requires some movement within Health Services building.

Working Environment:

Normal stress and pressure associated with this level of position.  There may be multiple and/or tight deadlines beyond one’s control and frequent interruptions; volume may vary significantly at different times of year. Located indoors in comfortable, fast-paced office environment populated by clinical, administrative staff, as well as clients. At times, hours of operation include from 8:00 a.m. to 8:00 p.m. Position requires flexibility to occasionally shift working hours to include evenings.