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Operations - Analyst

Date: May, 2011                                   GRADE:   USG 8-11
Reports to (Job Title): Program and Process Manager or Planning and Financial Management
Jobs Reporting (Job Titles): None
Location: Waterloo Campus

Primary Purpose

The Analyst provides consultative support to CECA in the form of business analysis, process design, continuous process improvement, project management, process and technical documentation and software Quality assurance (SQA). Guidelines and criteria to progress through the analyst roles are documented in the “Analyst Advancement Criteria.”

Key Accountabilities:

1.Support business units in identifying project opportunities, develop and business cases and execute projects to support business objectives:

Develop strong relationships with business stakeholders and Technical Services teams

Liaise among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information technology systems

Provide guidance to the various stakeholders to devise effective and efficient approaches to achieve project objectives

Provide consultative and analytical support including facilitating requirements gathering sessions, risk assessments and testing.

Provide expertise in business analysis and requirements gathering, project management, process design and improvement, data analysis, performance metrics, technical documentation and SQA as required.

Act as a change agent. Train business teams on system changes, process improvements, and change management activities and project management tools.

2.Develop deep knowledge of existing business processes, information technology and its application to execute business processes to:

Ensure business requirements are clearly understood and prioritized and communicated effectively

Ensure that process and information technology solutions delivered/supported are aligned with the needs of the various business units.

Ensure performance metrics support the strategic initiatives in CECA.

3.Develop deep knowledge of specific area(s) of specialization and a broad knowledge of all areas of skill. (See Analyst Advancement Guidelines and Criteria.)

Position Requirements


University undergraduate degree.


2 years experience in at least one area of expertise (business analysis, software quality assurance, continuous process improvement, project management, performance metrics, data analysis)

Working towards certification in an area of expertise (business analysis, software quality assurance, continuous process improvement, project management)


MS Word Excel PowerPoint Other
Advanced Advanced Advanced Visio, GIS, MS ACCESS
See Analyst Advancement Guidelines

Nature and Scope

Interpersonal Skills:

The Analyst has the flexibility to work on a variety of initiatives using a variety of techniques. They have excellent interpersonal and verbal communication skills, along with a professional manner, effective probing, problem solving and sound decision-making skills. The Analyst is solution oriented, is able to drive their analysis to identify root causes, facilitates to bring opinions and comments forward, is a strong communicator to understand and interpret the meaning, purpose and importance of information, writes logically and consistently and is able to influence individuals working in project teams.

Level of Responsibility:

This role has specialized work with minimal supervision and provides leadership in their area of expertise. They are accountable for ensuring that processes/systems implemented continue to be performed to standard through quality assurance audits.

Problem solving The Analyst solves problems related to their area of expertise (business analysis, software quality assurance, project management, etc) and makes recommendations on projects impacting CECA processes. The Analyst is expected to develop the necessary alternatives and analysis to ensure that all aspects of issues are critically examined.

Financial Accountability

Internal and External Contacts

The Analyst deals with, influences and motivates CECA co-workers as the leader or participant in cross functional project teams. They act as a translator with various IST departments to ensure a deep understanding of business requirements to ensure the technical solutions meet the business needs.


Decision-Making Authority:

The Analyst makes project related recommendations and decisions (e.g. project planning, process design, quality assurance, process improvement, etc.) and ensures that these are reviewed by the appropriate sponsors for approval.

Physical and Sensory Demands:

This role requires exertion of physical or sensory effort resulting in slight fatigue, strain or risk of injury.

Working Environment:

This role involves minimal physical or psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions.