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Student and Faculty Relations - Co-op Student Experiene Manager

Date: May 20, 2011
Reports to (Job Title): Director, Student & Faculty Relations
Jobs Reporting (Job Titles): Student & Faculty Relations - Student Advisor
Department: Coop Education & Career Action


Main Campus


USG 10
35 hr/wk

Primary Purpose

The Co-op Student Experience Manager is responsible for developing, in collaboration with CECS  leadership, Faculties and Students, a Co-op student success strategy. The Co-op Student Experience Manager ensures efficient and effective teamwork and consistency of process and service in areas of co-op student interaction.  In alignment with the CECS student success and Employment Relations strategies, the Co-op Student Experience Manager develops, plans and executes tactical plans to focus efforts on the areas of greatest priority.

Key Accountabilities:

1.  Drive co-op student success




2.  Facilitate the integration of work and academic learning experiences.




3.  Lead and manage direct reports and ensure the delivery of results in support of CECS mission, vision and guiding principles including:




4.  Provide overall leadership to the organization by:

Position Requirements




MS Word Excel PowerPoint Other
Advanced Average Average Average: project management software (e.g. MS Project) research tools (e.g., Zoomerang); statistical analysis (SPSS)

Nature and Scope

Interpersonal Skills:

The Co-Op Student Experience Manager leverages a continuous improvement mindset and has the ability to work effectively with others, as both a team player and a team leader. Empathetic and open minded, the Co-Op Student Experience Manager has strong written and verbal communication skills, and is assertive but constructively conciliatory in managing and aligning stakeholders and their input on issues. The Co-op Student Experience Manager is able to use data to understand and relate information to business needs and objectives

Level of Responsibility:

The Co-Op Student Experience Manager performs specialized work with minimal supervision and has direct reports reporting to it. The Co-Op Student Experience Manager provides co-worker support (e.g. participates on teams within CECS) and coaching (e.g. to anyone regarding advisement needs, and to direct reports)


Problem solving

The Co-op Student Experience Manager solves problems relating to setting and measuring student success, identifying and/or resolving issues related to conformation of policy and consistency of practice given individual differences in philosophies and needs of various co-op programs, and challenges around valid and reliable tracking of student feedback. The Co-op Experience Manager solves problems related to ongoing management issues affecting their team.


Financial Accountability

The Co-Op Student Experience Manager exercises prudence in staying within their operating budget, and has signing authority for expenses of direct reports within pre-set budget limits. The Co-Op Student Experience Manager makes recommendations on spending on research support and suppliers (e.g. related to student feedback and the practice of student advisement).


Internal and External Contacts


Within CECS, the Co-Op Student Experience Manager deals with, influence and motivates Student Advisors and Career Advisors (e.g. for coaching and training, and supervision) and exchanges information and collaborates with co-workers such as the Faculty Relations Manager, Team Managers, Account Managers, and the Faculty Support Administrator on stakeholders, strategy and program implementation, and the uWaterlooTeam initiative (to make uWaterloo more like a single employer). The Co-Op Student Experience Manager deals with faculty members, chairs and associate deans, and collaborates with student government and student success / student life offices. The Co-Op Student Experience Manager exchanges information with uWaterloo groups engaged in promoting overall workplace and professional readiness such as the Center for Career Action and Waterloo Professional Development, and Waterloo Center for Advancement of Co-op Education.


Co-Op Student Experience Manager exchanges information with relating to best practices with the Canadian Association for Cooperative Education, and Education Work Ontario, and other professional and practitioner associations and may interface with employers from time to time.

Decision-Making Authority:

The Co-op Student Experience Manager makes decisions about the structure and content of workplace readiness programs, and about guidelines regarding job relevance and creditworthiness criteria including extenuating circumstances affecting decisions made by Student Advisors and Career Advisors in these areas. The Co-op Student Experience Manager makes decisions regarding team recruitment and performance.

Physical and Sensory Demands:

This role requires exertion of physical or sensory effort resulting in slight fatigue, strain or risk of injury.

Working Environment:

This role involves moderate psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions. The role involves, travel requirements (e.g. several times per year to attend meetings and conferences), and multiple and/or tight deadlines beyond one's control (e.g. faculty demands for program reviews and feasibility studies, priority changes).