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Director, Human Resources

Date: November, 2011 USG 19
Reports to (Job Title): Associate Provost
Jobs Reporting (Job Titles): Assistant Director, Human Resources, Assistant Director, HR Operations, Assistant Director, Client Services, Associate Director, HRMS, Compensation & Benefits Manager, Pension Manager, HR Financial Officer
Location: Waterloo Campus

Primary Purpose

The Director of Human Resources is accountable for the development, implementation, operational effectiveness and administration of Human Resources programs and policies, by providing leadership and general direction to the human resource group.   The groups included in Human Resources include HR advisors, pension, benefits, compensation, payroll, on boarding, HRMS and disability management areas. The role has a significant responsibility for contributing to the long term strategic direction of the Human Resources group.

Key Accountabilities:

1.Establishes the direction and priorities for HR Department:

  • Key contributor in the development of the long-term vision and planning for all Human Resources services for all UWaterloo employees in Canada.  
  • Develops the HR Staffing plan for the Human Resource Department
  • Develops the Annual Departmental plans and priorities in conjunction with HR Long term goals. 

2.Responsible for the implementation and achievement of Annual Plans:

  • Ensures the department’s Annual Plans are delivered efficiently and on time. 
  • Develops monitors and adheres to the annual Human Resources administrative budget.
  • Partners with University departments and academic units to provide HR counsel

3.Responsible for creating the strategy and directing the delivery  of the HR service delivery model for all constituent groups (Faculty, Staff and CUPE) across the University:

  • Provides overall leadership for the following functions & processes: HR Advisors, Recruitment, Terminations, Compensation, Benefits, Disability Management, Pension, Relocation and immigration, Payroll, HRMS and Onboarding.  
  • Develops and implements plans that  supports, communicates, and reinforces the mission, values, philosophy, and culture of the University of Waterloo
  • Establishes and ensures adherence to UWaterloo policies
  • Oversees the delivery of timely, clear communication on all HR initiatives, news and updates
  • Work with direct reports to ensure changes are well understood by all stakeholder groups

4.Development and maintenance of positive and constructive employee relations climate

  • Partners with University departments and academic units to provide HR counsel.
  • Provision of advice and guidance to UW employees regarding employment related issues.
  • Ensures effective/strong working relationship exist between Human Resources and UWSA, FAUW and CUPE 793.

5.Provides Strategic leadership and insights to various committee’s across the University

  • Serves as a resource person to the Board of Governors Pension & Benefits committee
  • Member of the Provost’s advisory committee on staff compensation
  • Member of the Staff Relations Committee
  • Lead Negotiator on behalf of UWaterloo with CUPE 793
  • Researches, identifies and develops recommendations for review and approval by University level committees.

6.Ensures the effective utilization, deployment and development of people and capital resources:

  • Deploys staff to most productively meet department goals and objectives.
  • Coaches, trains and develops employees to assure growth and development of those individuals. 
  • Approves Annual Performance Plans and conducts regular reviews with direct reports, and ensures adherence to Annual Performance Planning and Review process within the department. 
  • Approves and controls the hiring, staffing, promotion, discipline and termination of department employees. 

7.Represents the University of Waterloo on Human Resources matters and initiatives: 

  • Liaises externally with professional, community and government organizations, and agencies on behalf of the University of Waterloo. 
  • Anticipates, develops strategies and responds to all legislative and legal challenges regarding employment issues.  Works with senior administrators as well as external legal counsel, assesses university position, sets the strategic direction for defense, and works with ministry officers and others for successful outcomes
  • Supports, communicates, and reinforces the mission, values, philosophy, and culture of the University of Waterloo


Financial Accountability:

The role is has primary responsibility for the HR Department budget.  The role also has leadership responsibility in relation to employment terminations, the payroll processing, group benefits, pension payments & termination authorizations from the pension plan.

Position Requirements


University degree combined with Certified Human Resource Professional (CHRP) designation and/or Certified Compensation Professional (CCP) designation or equivalent experience. 


10-15 years of progressive, rounded business experience with a proven track record of achievement and success within Human Resources.  Competencies will include strategic thinking, people management, interpersonal, organizational and communication skills.


MS Word Excel PowerPoint Other
Intermediate Advanced Intermediate Not required

Nature and Scope

Interpersonal Skills:

Internally, communicates with senior leadership and other senior employees across all areas (Faculty, Staff, CUPE) to deal with, influence (SRC, PACSC) and motivate and to promote, justify and settle highly sensitive matters of importance for the entire organization.  Externally, this position will have significant senior contacts with customers and suppliers and will be involved in settling highly sensitive, confidential matters that are critical to the deliverables of the University of Waterloo. 

Level of Responsibility:

The position is responsible and accountable for the results of the group or department and is responsible for meeting the HR objectives.  The position is also expected to be forward looking, aware of trends and bring innovative and creative concepts and opportunities to the Human Resources strategy leaders’ team.

Decision-Making Authority:

Responsible and accountable for establishing the priorities of Human Resources for areas of responsibility and addressing the changes to strategic plans by consulting directly with the Associate Provost, Provost and other senior leaders.

Physical and Sensory Demands:

Minimal demands typical of a senior leadership position operating within an office environment.

Working Environment:

Minimal exposure to disagreeable conditions typical of a senior leadership position exposed to stress and pressure associated with senior level responsibilities.