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Lead Learning Management System (LMS)/Quality Assurance

Department: Centre for Extended Learning Effective Date: August 1, 2012


35 hr/wk

Reports to: Manager, Course Production

General Accountability

Reporting to the Manager, Course Production, the Lead LMS/QA Specialist performs all duties that constitute the base LMS/QA Specialist role (Job Code: 6307), with the addition of elevated responsibility and leadership duties that represent up to 40% of their overall portfolio. Base workload is reduced appropriately to compensate for time spent on lead duties.

The Lead LMS/QA Specialist’s main responsibilities are to coordinate the development and documentation of LMS/QA procedures and standards, and ensure on a day to day basis that those in the LMS/QA team are aware of what needs to be done, when and how. The incumbent will monitor timeliness and consistency of application, and identify and report challenges to the Manager. The incumbent will also be a point of advanced technical expertise in the use of the LMS and associated technologies.

During peak periods and during the Manager’s absence the Lead LMS/QA Specialist will be responsible for assisting the team by providing problem solving and providing the day to day leadership required to ensure that all activities are maintained.

Nature and Scope

Led by the Manager, Course Production, the Course Production group is responsible for the development and preparation of all CEL online courses. Course Production includes a number of LMS/QA Specialists, Instructional Digital Media Developers, a Lead Instructional Digital Media Developer, and a number of Digital Media Production Assistants (student staff).

The work of LMS/QA Specialists is highly coordinated; they share identical procedures, standards and timelines; their work is interchangeable from one person to another at short notice.

Statistical Data

The Centre for Extended Learning has a staff of over 45 involved in the design, development, delivery, and management of over 300 online learning course offerings with approximately 18,000 student course registrations annually, at both the undergraduate and graduate level, and this number is growing steadily.

Approximately 40 - 45 online courses are newly developed or re-prepared annually by CEL, and many more undergo revisions. Each term the LMS/QA team typically prepares over 150 online courses for offer.

Specific Accountabilities

Working Conditions

Much of the time is spent sitting in a comfortable position with frequent opportunity to move about. Located in a comfortable indoor area. There is a frequent need to give close attention to various stimuli such as written material and information given verbally to co-workers. The work is varied.  There are deadline pressures, while at the same time there is a demand for thoroughness and accuracy