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Director, Instructional Technologies and Multi-Media Services

Department: Information Systems and Technology Effective Date: March, 2009
Grade:

USG 16

35 hr/wk

Reports to: Associate Provost: IST

General Accountability

The Director is accountable to the Associate Provost, Information Systems and Technology (AP-IST), for the provision of those facilities and services the Instructional Technologies and Multimedia Services (ITMS) group supplies to the University and to other groups within IST.

 

The incumbent is responsible for the interactions between the Group and others in IST, and shares overall responsibility for day-to-day management of IST with the other Directors and the AP-IST. In addition, he/she interacts and collaborates with other university groups that share a stake in and make use of ITMS-supported facilities and services.

 

ITMS is staffed by technical and professional personnel and is responsible for the central technology facilities and related services that provide the technological “spaces” in which teaching and learning take place at the University -- that is, the basic environments in which the University conducts one of its two core businesses. These spaces rely on a multitude of technologies such as audio-visual, multimedia, computing, and networking. They include both physical spaces (e.g., electronic classrooms) and virtual ones (e.g., online learning software) that are used by professors, instructors, instructional designers, and others in the creation and delivery of learning activities and materials, and by students as part of their learning environment. ITMS is responsible for UW-ACE, the University’s on-line learning platform, including technology infrastructure and all aspects of service delivery.

 

The Director is responsible for strategic planning for the facilities maintained and supported by ITMS, in keeping with the goals and missions of the University. The Director collaborates in planning with related areas such as Distance Education (DE), Centre for Teaching Excellence (CTE), the Library, and with the Faculties. Strategic planning encompasses reviewing support of existing services and facilities, and investigation of promising new technologies in collaboration with these other groups, in order to appropriately select, integrate and support these technologies for campus-wide instructional use.

 

An important aspect of this group is collaboration; other campus groups provide pedagogical support, as well as other support of learning spaces (e.g., Scheduling, Plant Operations). There is a mutual reliance on skills and support between ITMS and these other groups.

Nature and Scope

The Director is accountable to the Associate Provost, Information Systems and Technology (AP-IST), for the provision of those facilities and services the Instructional Technologies and Multimedia Services (ITMS) group supplies to the University and to other groups within IST.

 

The incumbent is responsible for the interactions between the Group and others in IST, and shares overall responsibility for day-to-day management of IST with the other Directors and the AP-IST. In addition, he/she interacts and collaborates with other university groups that share a stake in and make use of ITMS-supported facilities and services.

 

ITMS is staffed by technical and professional personnel and is responsible for the central technology facilities and related services that provide the technological “spaces” in which teaching and learning take place at the University -- that is, the basic environments in which the University conducts one of its two core businesses. These spaces rely on a multitude of technologies such as audio-visual, multimedia, computing, and networking. They include both physical spaces (e.g., electronic classrooms) and virtual ones (e.g., online learning software) that are used by professors, instructors, instructional designers, and others in the creation and delivery of learning activities and materials, and by students as part of their learning environment. ITMS is responsible for UW-ACE, the University’s on-line learning platform, including technology infrastructure and all aspects of service delivery.

 

The Director is responsible for strategic planning for the facilities maintained and supported by ITMS, in keeping with the goals and missions of the University. The Director collaborates in planning with related areas such as Distance Education (DE), Centre for Teaching Excellence (CTE), the Library, and with the Faculties. Strategic planning encompasses reviewing support of existing services and facilities, and investigation of promising new technologies in collaboration with these other groups, in order to appropriately select, integrate and support these technologies for campus-wide instructional use.

 

An important aspect of this group is collaboration; other campus groups provide pedagogical support, as well as other support of learning spaces (e.g., Scheduling, Plant Operations). There is a mutual reliance on skills and support between ITMS and these other groups.

Statistical Data

ITMS consists of approximately 20 staff members, including the Director. It may be organized into subgroups

As of 2009, there are 94 fully electronic classrooms supported by ITMS. In addition, 3 new videoconferencing rooms have been created.

As of the Winter 2009 term, approximately 1100, or 60% of all UW courses, are supported by UW-ACE. UW-ACE is used by over 24,000 students each fall and winter term.

Specific Accountabilities

Working Conditions