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Regional Manager


May, 2011                         GRADE:  USG 13

Reports to (Job Title): Director, Employment Relations
Jobs Reporting (Job Titles): Employment Relations - Student Advisor, Employment Relations - Account Manager

Regionally Based

Primary Purpose

The Regional Manager leads, manages and coaches a geographically diverse team of people in Canada and potentially the US. Responsible for building productive relationships with employers and students that lead to retention of jobs and increased job opportunities for creditable work terms and an overall positive work term experience for students and employers. The Regional Manager ensures efficient and effective teamwork and consistency of process and service within their region and CECA. In alignment with the CECA Employment Relations, Marketing and student success strategies, the Regional Manager will develop, plan and execute a Tactical Plan to focus efforts on the areas of greatest priority within their region according to the targets and metrics set by the CECA Executive team.

Key Accountabilities:

1.Ensure co-op student success within region

Ensure consistent application of processes by Student Advisors on all aspects of student interaction, working with Co-op Student Experience Manager
Engage with Co-op Student Experience Manager on developing and utilizing mechanisms for student feedback.

Engage Career Advisors to support unemployed students within region, working with Centre for Career Action.

2.Ensure employers receive appropriate support in all interactions with CECA contacts

Ensure an effective Account Plan is in place for all employers, working with Account Managers to ensure.

Create and execute job development strategy for region with Business Development Manager,

Promote and ensure focus on Hire Waterloo (hiring for co-op, graduate and summer jobs).

Ensure consistency of account management plans across region so all employers go through the same process.

Create and execute employer recognition framework and employer retention strategy with Director, Communications & marketing

3.Lead and manage direct reports and ensure the delivery of results in support of CECA mission, vision and guiding principles including:

Providing information and context needed for the employee to be effective

Hiring the best people available from inside or outside CECA

Setting goals and expectations and helping employees create clear paths to success

Developing effective work team dynamics

Holding employees accountable for performance including consistent application of CECA business processes

Managing performance through both formal (performance appraisal) and informal methods such as regular feedback, coaching and one-to-ones

Identifying development opportunities in others and co-creating with the employee a development plan; regularly following up on the progress of development

4.Provide overall leadership to the organization

Personally champion mission, vision and guiding principles and play a leadership role in bringing
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them to life

Provide input to leadership, direction and strategic planning for CECA

Monitor business practices to ensure that CECA has the appropriate practices and processes to work effectively internally and represent UW externally

5. Lead the development of new capabilities required by the introduction of new systems, tools or processes
Develop productive, collaborative working relationships across CECA and UW

Lead the identification, development and implementation of projects to improve service quality, relationships, stakeholder satisfaction, timeliness, staff capability and performance

Develop internal/external customer service standards, monitors satisfaction with service delivered and take action to restore and enhance service quality

Position Requirements


University undergraduate degree, preferably with a business component


A minimum of 5 years experience in leading and managing multiple, diverse teams across a region. Experience in managing a remote workforce is preferred.

Experience in account management and client relationship experience management

Experience in working within a university environment; experience with co-op education is preferred

Demonstrated experience as a strong business and people leader, who has led a team of professionals charged with delivering business results, and successfully managed their team and individual performance against those results


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Nature and Scope

Interpersonal Skills:

The Regional Manager leverages a continuous improvement mindset, a strong services oreientation and flexible thinking to deliver on results. A skilled verbal and written communicator, with strong presentation skills, the Regional Manager is a team player whose leadership motivates colleagues and subordinates.

Level of Responsibility:

This role provides direct supervision of others. The Regional Manager is responsible for the overall performance of their region and participates on teams within CECA as required.

Problem solving
The Regional Manager solves problems relating to the ongoing management of the team, including recruitment, employee absence, managing performance and dealing with performance challenges, etc. The Regional Manager problem solves employer and student issues in collaboration with relevant CECA colleagues.

Financial Accountability
The Regional Manager is responsible for helping to set and manage a Regional Budget. They have signing authority to a pre-established level

Internal and External Contacts
Internal: The Regional Manager is the Line Manager for the Account Managers and Student Advisors. The Regional Manager obtains, clarifies and discusses information with coworkers including the Business Development Manager, Career Advisors, Account Coordinators, Co-op Student Experience Manager and managers of the Operations Team to support employers and students, with Faculty Relations Managers to attain updates on faculty programs, with the Integrated Accounts and International Teams to share employer and student information and with the Assistant Director, Planning & Financial Management to discuss information on metrics, targets, reports, budgets

The Regional Manager deals with and influences local business networks, OHD, and alumni.

Decision-Making Authority:

The Regional Manager makes people decisions relating to recruitment and performance, and business decisions relating to resource allocation, targets, job development focus, student support, budget management, priority management, time management and consistency of service & process

Physical and Sensory Demands:

This role requires exertion of physical or sensory effort resulting in moderate fatigue, strain or risk of injury.

Working Environment:

This role involves moderate psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions. The Regional Manager may be required to travel in Canada and the U.S resulting in unusual hours, and deals with challenging and stressful people situations including managing team and individual performance, managing people through change, and resolving student or employer complaints. The Regional Manager may experience deprivation caused by isolation due to working from a home office, irregular and/or high volumes and multiple and/or tight deadlines beyond one's control, and constant interruptions (i.e. phone calls, e-mails and urgent, unplanned issues that arise during the day.