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Employment Relations - Student Advisor

Date: May, 2011                       GRADE:  USG8/9
Reports to (Job Title): Regional Manager
Jobs Reporting (Job Titles): None
Location: Regionally Bases

Primary Purpose

University degree or equivalent post-secondary education and/or experience required. Demonstrated experience interacting with senior administration both within the University and external to UW. Thorough knowledge of University policies and procedures as they pertain to faculty hiring, tenure and promotion, merit and faculty appointments. Excellent interpersonal, communication (oral and written), time-management and analytical skills. Demonstrated ability to take initiative and work independently and as a team member in a fast paced, challenging environment. Ability to anticipate challenges and take the initiative to rectify situations before they become problems. Demonstrated organizational skills with the ability to prioritize work and to complete a high volume of work accurately and with close attention to detail. Demonstrated judgment, tact, and diplomacy. Extensive computer skills in all components of Microsoft Office including Sharepoint.

Key Accountabilities:

 

 

 

3.Ensure adherence of creditable work term jobs to program/faculty specific requirements (e.g. admission levels, work relevance criteria, job type/sequence requirements), and approve co-op job postings for students that arranged their own jobs

 

 

4.Support implementation of university-wide, faculty, or CECA student development initiatives (e.g. UDLES, co-op fundamentals, WatPD).

Position Requirements

Education:

Undergraduate university degree

Experience:

3 years of student advising
 Experience in career advising an asset
 Knowledge of co-op education preferred
 Knowledge of all UW educational programs is an asset

Technical:

MS Word Excel PowerPoint Other
Average Average Average Average – online based communications (e-mail, Skype, etc)

Nature and Scope

Interpersonal Skills:

A supportive “people person”, the Student Advisor uses their ability to put people at ease, listening and
verbal communication skills, and advising skills to be students’ primary contact during their work terms
and subsequent academic terms. The Student Advisor brings basic career planning knowledge and a
customer service focus to the role. The Student Advisor is a problem solver and a team player.

Level of Responsibility:

The Student Advisor operates with minimal supervision. The Student Advisor does not supervise others and performs defined specialized and routine tasks and receives specific guidance (e.g. regarding creditworthiness criteria, instructions to supervisors regarding student job performance evaluations, , certain best practices in supporting students – much of this guidance will come from the Student Experience Manager). The Student Advisor provides co-worker support through knowledge sharing with Career Advisors and other colleagues, impacts job development through job approvals.


Problem Solving
The Student Advisor solves problems such as managing unmatched expectations for the student and the employer supervisor. They manage issues relating to student performance on the work term, unusual
employment issues such as: termination, harassment, discrimination and unemployed students. They overcome student challenges in transitioning from one work term, through the academic term and into the subsequent work term.


Financial Accountability
None


Internal and External Contacts
Internal:
The Student Advisor discusses information and problems relating to student careers and work terms with co-workers in CECA including Regional Manager, Account Manager, Business Developer, Career Advisor, Co-op Student Experience Manager, and co-workers outside CECA such as Counseling Services Student Success Office.


External:
The Student Advisor discusses with students’ supervisors in the workplace and may have to interact with
them to solve student or employer related issues.

Decision-Making Authority:

The Student Advisor approves jobs for co-op credit that have been arranged by students, and applies judgment to provide career and co-op advice, decisions around employment status and where warranted failed work terms and referrals to other support functions. The Student Advisor determines when to refer the student to another support person or department. They also make decisions on academic sequence changes when the need occurs.

Physical and Sensory Demands:

This role requires exertion of physical or sensory effort resulting in moderate fatigue, strain or risk of injury due to travel.

Working Environment:

This role involves moderate psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions. The Student Advisor may have exposure to emotionally disturbing experiences and/or interactions with people who are upset, angry, abusive, aggressive, unstable or unpredictable (e.g. dealing with stressful situations such as employer wanting to terminate a student’s employment or an employer harassing a student). Travel may be required in Canada (e.g. GTA or Northern Ontario) and possibly to the US. There may be unusual hours or schedules (e.g. meeting with a student after normal business hours), deprivation caused by isolation due to working from a home office, irregular and/or high volumes and multiple and/or tight deadlines beyond one's control as this role is impacted by student volume changes per term, and constant interruptions as students try to reach them during the working day.