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Manager, CCA

Date: February, 2015
Reports to (Job Title): Director, Centre for Career Action
Jobs Reporting (Job Titles):

Manager 1: Career Advisors (undergrad, co-op process)

Manager 2: Career Advisors (alumni, employee, further education, grad), Process & Technologies Specialist, Service Representatives
Department: Centre for Career Action


Main Campus


USG 12
35 hr/wk

Primary Purpose

Centre for Career Action (CCA) Managers contribute to the leadership of CCA through activities such as strategic planning, communication, staff management and development, collaboration, development and oversight of quality programs, measurement of effectiveness, marketing/branding, project management, and reporting. 

Key Accountabilities:

1. Create, communicate and assess performance against service and quality standards

2.  Lead the career advising team to provide career education and advice (via workshops, individual advising meetings, print and online resources, events) to a large number of students with a variety of career advising needs





3.  Provide career advisement and career education subject matter expertise, oversight and guidance to the co-op program (Manager 1)




4.  Identify strategic projects and drive them forward in collaboration with campus partners (e.g., faculties, SSO, GSO, WatPD)




5.  Lead and manage direct reports and ensure the delivery of results in support of CECA mission, vision and guiding principles

  • Provide information and context needed for the employee to be effective
  • Hire the best people available from inside or outside CECA
  • Set goals and expectations and helping employees create clear paths to success
  • Develop effective work team dynamics 
  • Hold employees accountable for performance including consistent application of CECA business processes
  • Manage performance through both formal (performance appraisal) and informal methods such as regular feedback, coaching and one-to-ones
  • Identify development opportunities in others and co-creating with the employee a development plan; regularly following up on the progress of development 


6.  Provide overall leadership to the organization

  • Personally champion mission, vision and guiding principles and play a leadership role in bringing them to life
  • Provide leadership, direction and strategic planning for CECA
  • Monitor business practices to ensure that CECA has the appropriate practices and processes to work effectively internally and represent UW externally
  • Lead the development of new capabilities required by the introduction of new systems, tools or processes
  • Develop productive, collaborative working relationships across CECA and UW
  • Lead the identification, development and implementation of projects to improve service quality, relationships, stakeholder satisfaction, timeliness, staff capability and performance
  • Develop internal/external customer service standards, monitors satisfaction with service delivered and take action to restore and enhance service quality

Position Requirements


Master’s degree (preferably Counseling)



MS Word Excel PowerPoint Other
Average Average Average Other

Nature and Scope

Interpersonal Skills:

The Manger has the ability to lead a team, and to develop and coach staff.  The Managerhas strong writing and presentation skills; and is persuasive, with the ability to make a case built on both logic and emotion and influence others to their direction or point of view. 

Level of Responsibility:

The Manager manages a team function or process that is highly specialized with direct reports.  The Manager provides support and coaching to direct reports as well as management team.

Problem solving

The Manager solves problems relating to planning for major projects and managing the team.  The Manager deals with their director for strategic direction setting. 


Financial Accountability

The Manager has signing authority for some CCA accounts to a pre-set budget limit.  The Manager will also provide input to budget allocation across all of the accounts.


Internal and External Contacts


The Manager deals at a senior level with co-workers from many departments across the UW campus, including Library, Centre for Extended Learning, Counseling Services, Centre for Teaching Excellence, Housing, Registrar's Office, Human Resources, Office for Organizational and Human Development, Office for Persons with Disabilities, Student Success Office, Alumni Affairs, IST, WatPD, and faculty (profs, admin assistants, student societies).  


The Manager deals at a senior level with other university Career Centres and community partners

Decision-Making Authority:

The Manager makes decisions about how to manage/coach individual reporting staff members including when they disagree with their manager or each other, and decisions around programming (creation of, measurement of effectiveness, and staffing).

Physical and Sensory Demands:

This role requires exertion of physical or sensory effort resulting in slight fatigue, strain or risk of injury.

Working Environment:

This role involves minimal psychological risk resulting from unavoidable exposure to hazardous, disagreeable or uncomfortable environmental conditions.  The Manager role may include exposure to emotionally disturbing experiences and/or interactions with people who are upset, angry, abusive, aggressive, unstable or unpredictable (i.e., occasional emotionally charged issues with students who require counseling), travel requirements (i.e., occasional travel to conferences), unusual hours or schedules and irregular and/or high volumes and multiple and/or tight deadlines beyond one's control (e.g., January and September are particularly high volume due to student advisement demands, co-op resumes that are due, workshops and grad school applications.  As well, the Manager may experience last minute requests for reports and requests to delivery of presentations)